Frequently Asked Questions

• What is your return policy?

  We have a 30-day return policy. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. To start a return, contact us at solomontan757@gmail.com. Items sent back without first requesting a return will not be accepted.

• How long does shipping take?

  Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 7–12 business days. Please note that delivery times are estimates and may vary depending on your location and customs clearance.

• Do you ship internationally?

  Yes, we ship internationally to customers around the world. Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

• How can I track my order?

  Once your order has been shipped, you'll receive a confirmation email with your tracking information. Please allow up to 48 hours for tracking updates to appear.

• What items cannot be returned?

  We do not accept returns on perishable goods, custom or personalised items, personal care goods, hazardous materials, sale items, or gift cards.

• How long do refunds take?

  Once we receive and inspect your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at solomontan757@gmail.com.

• What payment methods do you accept?

  We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay, and other secure payment methods.

• Can I modify or cancel my order?

  Please contact us as soon as possible. Once processed or shipped we may not be able to make changes.